Approaching 500 of our customers enjoy the benefits of our Support Packages
IT Support Packages provide a level of IT Support tailored to suit your requirements. They principally address Response Time, Data Security and Maintenance Labour(Included or Pay per Incident). They allow you to manage your IT Support budget by paying monthly, quarterly or yearly. Please see below for more details.
Package name: |
Bronze |
Silver |
Gold |
Platinum |
Custom(minimum spend £60) |
| 3 day onsite / in shop service response time | X | £36 | |||
| 2 day onsite / in shop service response time | X | £66 | |||
| 1 day onsite / in shop service response time | X | £108 | |||
| 0 day onsite / in shop service(pre 12am alert) | X | £144 | |||
| Discount on parts and labour | X | X | X | X | |
| Remote access support | X | X | X | X | £24 |
| A yearly computer service | X | X | X | X | £12 |
| 40GB cloud backup | X | X | X | £36 | |
| Avast business cloudcare and automatic problem monitoring. | X | X | X | £35 | |
| Web browser ‘hijacking’ protection | X | X | X | £12 | |
| Maintenance labour on specified devices | X | X | £108 | ||
| PC upgrade / replacement labour | X | £72 | |||
| Total per PC including VAT per year | £53 | £94 | £192 | £234 |
Peripherals, network hardware, servers & MS Office 365 |
|
| Laser Printer / Multi Function Printer | £120 / £250 |
| Inkjet Printer / Multi Function Printer | £83 / £130 |
| Network Switch | £45 |
| WiFi/Router/Modem/Switch | £36 |
| Wireless Access Point | £36 |
| NAS File Server | poa |
| Microsoft File Server | poa |
| MS Office 365 | £79.99 |
| Onsite | poa |
The Fees including VAT
| Fees | IT Support excluding labour | IT Support including labour |
| Remote Access work (only available to customers under one of our IT Support Packages above) |
£48 per 30 minutes | No labour fees on specified devices* |
| In shop work | Diagnostics £48
Standard 3-5 days £96 – £300 24HRS turnaround +£36 |
No labour fees on specified devices* |
| Onsite work | 1. Travel charge dependent on distance. 2. £48 per 30 minutes(1Hr min) |
No labour fees on specified devices*. Travel charge(see below). |
Travel charge calculator:
Please select your distance from Aylsham below.
FREE – no travel fees within Aylsham
- FREE
- £18 including VAT
- £18 including VAT
- £18 including VAT
- £36 including VAT
- £36 including VAT
- £36 including VAT
- £36 including VAT
- £36 including VAT
- £54 including VAT
- £54 including VAT
- £54 including VAT
- £54 including VAT
- £54 including VAT
- £72 including VAT
- Please contact us if you are more than 15 miles away. 01263 731020.
If you would like more details please call us on 01263 731020 or download the following form to read through at your leisure.